Reviews
State Farm® Agent Josh Lorando
Our customers are the center of our universe and we're grateful for them.
If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
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What our customers say about us...
Kiara Lovely
October 30, 2026
"My experience was great the guy was so patient with me, and helped me get car insurance that was affordable. I recommend him if you need someone who is patient and kind."
We responded:
"So happy to hear we were able to help you find affordable auto insurance coverage! Appreciate you taking time to share your experience and give us a review. We appreciate you and your business. If we can ever do anything for you, please do hesitate to give us a call! "
Gary Anderson
October 21, 2026
"My agent was very professional, nice, listened to my concerns & was able to give amazing discounts, I recommend to everyone who want to save money!"
We responded:
"LOVE to read reviews like these! Thanks for taking the time to share your experience with us, Mr. Anderson! We appreciate you and your business! If you need anything in the future, please don't hesitate to come see us or to give us a call!"
Linh Lewis
October 14, 2026
"The company is awesome. I have been dealing with State Farm for years. The team is great."
We responded:
"Thanks for your note, Linh! It has been a pleasure to service you and your accounts over all these years! Thanks for your loyalty and support. We greatly appreciate YOU and your business! "
Daynisha Dallon
October 12, 2026
"I really enjoyed you taking your find and finding the post policy"
We responded:
"Hey Daynisha! Can't thank you enough for switching your accounts to us this month! We really appreciate you and your business! If there is anything we can ever help with, please just let us know! "
Tasha Tillery
October 8, 2026
"I have been covered by State Farm and Josh Lorandos office for many years. Ms. Shirley is my contact person and has always gone above and beyond for me. Even returning my emails and calls while out on leave. This office staff has always been very personable, courteous and accommodating."
We responded:
"Hey Tasha!! Reviews like these are what makes this job so special! SO happy to hear of your experience with our office. Customers like you are what make being an agent so special. Shirley is a gem - we are blessed to have her. If you ever need anything, you know where to find us! Thanks again! "
Julie Woods
October 7, 2026
"Great customer service. Gary is so helpful. Every time I call, he is very polite and pleasant. Thank you, Gary!"
We responded:
"Thanks for the shout out, Julie! Gary is one of the best to ever do it! So happy to hear of your experience with our office. I appreciate you and your business! Let us know if we can ever help with anything!"
RedClayFilms NOLA (RedClayProductions)
September 24, 2026
"Always there when I need them!"
We responded:
"Love to hear feedback like this! Thank you for sharing your review and for trusting us with your business! "
Cherry Davenport
September 16, 2026
"I have been with State Farm over 30 years and have always been happy with their service .🥰"
We responded:
"Hey Cherry! One of our OG's lol - You have been here since we opened. Always a pleasure to see you and assist you. Really appreciate your loyalty and for taking the time to share your review. If we could review you - you'd get 5 stars too! Thanks for your business!"
Deysi Orozco
September 15, 2026
"Shirley Very friendly and great prices; I’m excited to have my new policy with them."
We responded:
"Deysi - Can't thank you enough for trusting us with your insurance yesterday! We promise to do all we can to be there when you need us most! If we can ever take care of anything for you, our office is here to help!"
Jahmal 504
September 11, 2026
"This is amazing group of individuals working in the office. Always so warm and welcoming. No matter what my needs are they always seem to meet it head on and I appreciate that so much. Thank you team!!!"
We responded:
"Jahmal!! You are the man - really appreciate the 5-star review! Thanks for your business over all these years."
Noel Williams
September 2, 2026
"Great customer service with State Farm, Josh Lorando's office. Gary was very knowledgeable and professional. He was a big influence on my leaving Progressive. I have no regrets"
We responded:
"Hey Noel - Gary is one of the best in the business! So happy to hear you have been happy with your service hear. We want you to feel like family! Thanks for your review and for your business! If we can help with anything in the future, just let us know!"
Stanley Johnson
September 1, 2026
"The agents at this agency are really helpful and knowledgeable. I enjoy talking to them. Thanks!! Gary"
We responded:
"Thanks for the note Mr. Stanley! Gary is the best - so glad to hear how helpful he was. We appreciate you and your business! If you ever need anything please let us know!"
Rudy Anderson
August 29, 2026
"friendly, professional and provides service for a variety of products"
We responded:
"Thanks for your review! Hope we can work hard in the future to get this up to 5 stars :) Appreciate you and your business!"
TweetyBird Tweets
August 28, 2026
"I’ve been with State Farm for several years and have been very happy with my experience. The service has always been friendly, professional, and dependable whenever I’ve needed help. I really appreciate the peace of mind that comes with knowing I’m well taken care of. After being a customer for several years, I’m very satisfied with State Farm and would definitely recommend them to family and friends."
We responded:
"Love reading reviews like this! Appreciate your business and your time submitting this feedback! If we can ever help with anything in the future you know where to find us! "
Thaddeus Henry
August 27, 2026
"Great to work with"
We responded:
"It's been a pleasure to be your Agent, Thaddeus! thanks for the review and for your business! Myuch appreciated."
Aiden Jackson
August 27, 2026
"I have been a State Farm customer for 10 years, and I can truly say the customer service has always been amazing! They don’t just know me as a client, but they know my family and I personally and always make us feel like family.
Whenever I call, they ask how everyone is doing, remember details about my family, and even make comments about how fast time is passing and how much my daughter has grown over the years. Those little things mean a lot because they show that they genuinely care about the people they serve.
Anytime I need assistance or have a question, they are there for me. After 10 years, I can confidently say this is what true customer service looks like. I’m grateful for the kindness, professionalism, consistency, and personal care I’ve received over the years. Thank you, State Farm, for always treating my family like your own!"
We responded:
"Reviews like this are what make this job so amazing! It has been an absolute pleasure to be your agent over all these years! I remember the day we signed up your life insurance. Feels like we've watched your daughter grow up with the agency! thanks so much for the kind words and your time for the review. We treasure you and your business! "
Dionne Murry
August 27, 2026
"Going the long distance with this group, has been a wonderful experience. This group is kind, courteous and handles situations in a rapid manner. My questions are always answered to the best of their knowledge ,and if they don’t know the answer, they will get back to you expeditiously. It’s like a family. Thank You for all the years you’ve given me and hopefully many more.
."
We responded:
"Dionne! I mean goodness - what a wonderful note to read. Can't thank you enough for your time on sharing this review. Customers like you are what makes this whole thing feel like family. Truly appreciate you and your business!"
Janice
August 26, 2026
"First, thank you so much, Ms. Shirley A, for all that you do for us (me). She goes above and beyond to keep everyone informed. I am very happy with my State Farm representative and their staff."
We responded:
"Hey Janice! Couldn't agree more! Shirls is an absolute gem. So happy to hear how well she has been taking care of you and your fam. Thanks for sharing your note - Truly appreciate you and your business!"
jennifer hale
August 25, 2026
"Great insurance and everyone who works there has been AMAZING!!!!"
We responded:
"Jen!!!! YOU are the best. Can't thank you enough for trusting us with your business over ALL these years. Literally one of our longest tenured customers. Blessed to have customer like you. Appreciate your time on this review!"
Perla Lopez
August 21, 2026
"I love the customer service experience every time. Shirley is such an amazing agent."
We responded:
"Hey Perla! Shirley is one of the best to ever do it! SO blessed to have her on the team! Thanks for your business and for leaving your review! We appreciate you and your business!"
Fay Live
August 19, 2026
"Great communication and customer service. Always available."
We responded:
"Thanks, Fay! Appreciate your business and your time for sharing your review! If we can ever help with anything, let us know! "
Danilo Saborio
August 12, 2026
"Excellent service and support!"
We responded:
"Mr. Saborio! Your review means a lot to us! Thanks for your continued business over all these years. We appreciate your loyalty and support. If you need anything - we are here to help!"
Nicolle Claiborne
August 11, 2026
"I would like to give a Special Shot Out to Ms Shirley the only Representative took her time and briefly explained to me my policy… Let’s go Ms Shirley"
We responded:
"Hey Nicolle - Shout out to Ms. Shirley for SURE! She's pretty much the BEST. Thank you so much for your business and for your time giving us this feedback. Happy we were able to help you better understand your policy :) "
Meg LeBlanc
August 11, 2026
"These guys take care of my every need when it comes to this crazy insurance market! They are one step ahead of the game to ensure their clients (like myself) are satisfied and taken care of. I appreciate them so much :)"
We responded:
"Thanks, Meg! Appreciate you trusting Gary and our office over all these years! Thank you so much for the review!"
Jordan Nixon
August 6, 2026
"I highly recommend the Josh Lorando Team!! Shirley is always so helpful to assist with questions and any changes to my policy and makes everything very easy to handle. I’m very impressed with the whole office and the insurance they provide!"
We responded:
"JORDAN!! Thanks so much for the shout out! Shirley is one of the best in the business - so appreciative to hear how your experiences have been. Thanks for trusting us over all these years! If you ever need anything - we are here to help! Thanks so much for your review!"