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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Noel Williams

Noel Williams

September 2, 2026

5  out of  5
rating by Noel Williams
"Great customer service with State Farm, Josh Lorando's office. Gary was very knowledgeable and professional. He was a big influence on my leaving Progressive. I have no regrets"
We responded:
"Hey Noel - Gary is one of the best in the business! So happy to hear you have been happy with your service hear. We want you to feel like family! Thanks for your review and for your business! If we can help with anything in the future, just let us know!"
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Stanley Johnson

September 1, 2026

5  out of  5
rating by Stanley Johnson
"The agents at this agency are really helpful and knowledgeable. I enjoy talking to them. Thanks!! Gary"
We responded:
"Thanks for the note Mr. Stanley! Gary is the best - so glad to hear how helpful he was. We appreciate you and your business! If you ever need anything please let us know!"
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Rudy Anderson

August 29, 2026

4  out of  5
rating by Rudy Anderson
"friendly, professional and provides service for a variety of products"
We responded:
"Thanks for your review! Hope we can work hard in the future to get this up to 5 stars :) Appreciate you and your business!"
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TweetyBird Tweets

August 28, 2026

5  out of  5
rating by TweetyBird Tweets
"I’ve been with State Farm for several years and have been very happy with my experience. The service has always been friendly, professional, and dependable whenever I’ve needed help. I really appreciate the peace of mind that comes with knowing I’m well taken care of. After being a customer for several years, I’m very satisfied with State Farm and would definitely recommend them to family and friends."
We responded:
"Love reading reviews like this! Appreciate your business and your time submitting this feedback! If we can ever help with anything in the future you know where to find us! "
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Thaddeus Henry

August 27, 2026

5  out of  5
rating by Thaddeus Henry
"Great to work with"
We responded:
"It's been a pleasure to be your Agent, Thaddeus! thanks for the review and for your business! Myuch appreciated."
Profile photo of Aiden Jackson

Aiden Jackson

August 27, 2026

5  out of  5
rating by Aiden Jackson
"I have been a State Farm customer for 10 years, and I can truly say the customer service has always been amazing! They don’t just know me as a client, but they know my family and I personally and always make us feel like family.

Whenever I call, they ask how everyone is doing, remember details about my family, and even make comments about how fast time is passing and how much my daughter has grown over the years. Those little things mean a lot because they show that they genuinely care about the people they serve.

Anytime I need assistance or have a question, they are there for me. After 10 years, I can confidently say this is what true customer service looks like. I’m grateful for the kindness, professionalism, consistency, and personal care I’ve received over the years. Thank you, State Farm, for always treating my family like your own!"
We responded:
"Reviews like this are what make this job so amazing! It has been an absolute pleasure to be your agent over all these years! I remember the day we signed up your life insurance. Feels like we've watched your daughter grow up with the agency! thanks so much for the kind words and your time for the review. We treasure you and your business! "
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Dionne Murry

August 27, 2026

5  out of  5
rating by Dionne Murry
"Going the long distance with this group, has been a wonderful experience. This group is kind, courteous and handles situations in a rapid manner. My questions are always answered to the best of their knowledge ,and if they don’t know the answer, they will get back to you expeditiously. It’s like a family. Thank You for all the years you’ve given me and hopefully many more.
."
We responded:
"Dionne! I mean goodness - what a wonderful note to read. Can't thank you enough for your time on sharing this review. Customers like you are what makes this whole thing feel like family. Truly appreciate you and your business!"
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Janice

August 26, 2026

5  out of  5
rating by Janice
"First, thank you so much, Ms. Shirley A, for all that you do for us (me). She goes above and beyond to keep everyone informed. I am very happy with my State Farm representative and their staff."
We responded:
"Hey Janice! Couldn't agree more! Shirls is an absolute gem. So happy to hear how well she has been taking care of you and your fam. Thanks for sharing your note - Truly appreciate you and your business!"
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jennifer hale

August 25, 2026

5  out of  5
rating by jennifer hale
"Great insurance and everyone who works there has been AMAZING!!!!"
We responded:
"Jen!!!! YOU are the best. Can't thank you enough for trusting us with your business over ALL these years. Literally one of our longest tenured customers. Blessed to have customer like you. Appreciate your time on this review!"
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Perla Lopez

August 21, 2026

5  out of  5
rating by Perla Lopez
"I love the customer service experience every time. Shirley is such an amazing agent."
We responded:
"Hey Perla! Shirley is one of the best to ever do it! SO blessed to have her on the team! Thanks for your business and for leaving your review! We appreciate you and your business!"
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Fay Live

August 19, 2026

5  out of  5
rating by Fay Live
"Great communication and customer service. Always available."
We responded:
"Thanks, Fay! Appreciate your business and your time for sharing your review! If we can ever help with anything, let us know! "
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Danilo Saborio

August 12, 2026

5  out of  5
rating by Danilo Saborio
"Excellent service and support!"
We responded:
"Mr. Saborio! Your review means a lot to us! Thanks for your continued business over all these years. We appreciate your loyalty and support. If you need anything - we are here to help!"
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Nicolle Claiborne

August 11, 2026

5  out of  5
rating by Nicolle Claiborne
"I would like to give a Special Shot Out to Ms Shirley the only Representative took her time and briefly explained to me my policy… Let’s go Ms Shirley"
We responded:
"Hey Nicolle - Shout out to Ms. Shirley for SURE! She's pretty much the BEST. Thank you so much for your business and for your time giving us this feedback. Happy we were able to help you better understand your policy :) "
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Meg LeBlanc

August 11, 2026

5  out of  5
rating by Meg LeBlanc
"These guys take care of my every need when it comes to this crazy insurance market! They are one step ahead of the game to ensure their clients (like myself) are satisfied and taken care of. I appreciate them so much :)"
We responded:
"Thanks, Meg! Appreciate you trusting Gary and our office over all these years! Thank you so much for the review!"
Profile photo of Jordan Nixon

Jordan Nixon

August 6, 2026

5  out of  5
rating by Jordan Nixon
"I highly recommend the Josh Lorando Team!! Shirley is always so helpful to assist with questions and any changes to my policy and makes everything very easy to handle. I’m very impressed with the whole office and the insurance they provide!"
We responded:
"JORDAN!! Thanks so much for the shout out! Shirley is one of the best in the business - so appreciative to hear how your experiences have been. Thanks for trusting us over all these years! If you ever need anything - we are here to help! Thanks so much for your review!"
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Darryl Phoenix

August 5, 2026

5  out of  5
rating by Darryl Phoenix
"Mrs Sherley and others and at the office have been great to deal with"
We responded:
"Mr. Darryl! Very much appreciate you8 and your business. You've been with us since we've opened! Time sure flies - If we can ever help with anything, you know where to find us! "
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Mike Rell

August 4, 2026

5  out of  5
rating by Mike Rell
"Been with this office since I first started driving they definitely make you feel apart of the family and do everything in their power to get you the best rates thank you josh lorando and staff"
We responded:
"So awesome to hear from you! Thanks for your time on this review - Appreciate you and your business! If we can ever help with anything just let us know! THANKS!"
Profile photo of ashley cushenberry

ashley cushenberry

June 23, 2026

5  out of  5
rating by ashley cushenberry
"I had an excellent experience working with Josh Lorando and his team. They reached out to me with a great quote that saved me money while still providing the coverage I needed. Everyone was professional, friendly, and took the time to answer all of my questions. The process was smooth, easy, and stress free from start to finish. I truly appreciate their outstanding customer service and dedication to helping their clients. I highly recommend Josh Lorando and his team to anyone looking for quality car insurance at a great price!

— Ashley C."
We responded:
"Thanks so much for your review, Ashley! I appreciate your support of State farm and especially our Mid City, New Orleans agency!"
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Sharon Armstrong

June 17, 2026

5  out of  5
rating by Sharon Armstrong
"Very happy with the service."
We responded:
"Sharon.... We are very happy to have your business!! Thanks for trusting us with your insurance and for taking time to leave your review! We appreciate your business!"
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Jerry Chastain

June 15, 2026

5  out of  5
rating by Jerry Chastain
"Getting State Farm Insurance is the best thing i have done. The rates are very reasonable. Great job thank you."
We responded:
"Jerry!! Thanks for the trusting us with your auto insurance this year. We really appreciate you, your business, and your time to share about your experience with our office! If we can ever help with anything moving forward - just let us know!"
Profile photo of King James

King James

June 6, 2026

5  out of  5
rating by King James
"⭐⭐⭐⭐⭐ Outstanding Service from Josh Lorando and Gary Bolden!

If you're looking for an insurance team that truly values people, I highly recommend Josh Lorando and his staff member Gary Bolden. From the moment I contacted their office about car insurance, they treated me with professionalism, respect, and genuine care.

Gary Bolden took the time to answer my questions, explain my options, and make sure I understood everything. He didn't make me feel like just another customer he made me feel like family. That's rare these days.

Josh Lorando has built an excellent team that focuses on customer service and making sure clients get the coverage they need. Their attention to detail, honesty, and willingness to help made my decision to join State Farm an easy one.

In a world where great customer service can be hard to find, Josh Lorando and Gary Bolden stand out. If you want knowledgeable people who will treat you right and help you protect what matters most, give them a call. I am grateful for the experience and look forward to being a longtime customer.

Thank you, Josh and Gary, for making the process smooth, stress-free, and welcoming. Five stars all the way!"
We responded:
"Just WOW!! Thank you so much for these kind words. Customers feeling like this is why we do what we do. Gary is an absolute GEM in this industry. So grateful to have him on this team. Really appreciate your time and your note. We look forward to being there for you in the future. Our sincerest thank you for your business!!"
Profile photo of Larry Hannay

Larry Hannay

April 29, 2026

5  out of  5
rating by Larry Hannay
"Haven't actually had to file a claim yet; hopefully never will. But so far the people seem nice and helpful."
We responded:
"Mr. Larry - Thanks for allowing us to help you last month! We appreciate you trusting us with your business. If we can help with anything you know where to find us. Thanks for taking the time to submit your review!"
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Tre’Von Watson

April 9, 2026

5  out of  5
rating by Tre’Von Watson
"10/10"
We responded:
"Tre'Von - Thanks for trusting us with your business! We are excited to work with you for years to come! We all truly appreciate your business!"
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Brandi Landry

March 6, 2026

5  out of  5
rating by Brandi Landry
"You're treated like family not just another customer, the staff is very friendly and knowledgeable!"
We responded:
"Hey Brandi! Can't thank you enough for the kind words! We love having you as part of our State Farm family! We all really appreciate your business! "
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Jahmal 504

March 5, 2026

5  out of  5
rating by Jahmal 504
"This is amazing group of individuals working in the office. Always so warm and welcoming. No matter what my needs are they always seem to meet it head on and I appreciate that so much. Thank you team!!!"
We responded:
"Jahmal!! You are the man - really appreciate the 5-star review! Thanks for your business over all these years."